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Zoho Status Displays Availability for All Services – You Can Use it, Too.

No service is a 100% available, and of course your SaaS provider’s outage always comes in the ‘worst time’, just when you have a deadline to meet… what really gets painful is when you have no information whatsoever on what just happened and how long the outage may be.  Major providers like Salesforce.com and Amazon learned the lesson the hard way, and they both released their status dashboards after extended outages and the customer uproar that followed:

Free services rarely display such level of transparency, but that’s exactly what Zoho is announcing today: they created  Zoho Status , a monitoring service which displays the health of all Zoho Applications – currently 24. Here’s a partial screen-print:

If it looks familiar, perhaps you followed my earlier advice on using Zoho’s  Site24×7 service on your own site or even blog.  I’ve been using it for two years now, and received alerts of outages that neither I nor my service provider were aware of.

Zoho took their own tools and turned it into a public availability display, monitoring their services from six different locations: Seattle, New Jersey, Singapore, London, Germany and Australia. For now the display is rather “boring”, being all green.  Obviously we’re all better off if it stays that way and we have no reason to check the status site.fingerscrossed

What makes sense, however, is to use  Site24×7 on your own site, or on any service you are dependent on (you don’t have to install anything, it’s all external monitoring).  As usual, it starts with a free level, adding extra paid services – the new addition today is the Enterprise version, allowing SLA definition, compliance tracking and reporting.

Related articles:

(This article is cross-posted from for CloudAve, the Zoho-sponsored Cloud-Computing / SaaS / Business Blog I am editing. Subscribe to our feed here.)

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Business ByNetSuite Goes After SAP, While The Giant is Sleeping – Where is Business ByDesign?

Ben recently reported on how NetSuite is going after Salesforce.com, by announcing their Renewforce program.  Today NetSuite is going after bigger  fish: the leader in Enterprise Software, SAP.

The aptly named Business ByNetsuite program guarantees at least 50% savings to current SAP R/3 customers relative to  – watch this! – the annual maintenance fees they are now paying to SAP.  Yes, it’s not a price-to-price comparison.  With the perpetual licence model customers pay upfront, but are still forced to pay annual maintenance fees – with SaaS there is only a subscription fee, and now NetSuite proves it can be half of only the maintenance component of traditional software’s TCO.

Read on to find out how SAP’s own blunder around their excellent product, Business ByDesign opened the opportunity for Netsuite…

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No, the Sky is Not Falling in Startup-land

Lot’s of noise today, RIP Good TimesIT’S OVER! POP GOES THE BUBBLE, Sorry, Startups: Party’s Over etc.   I think the panic is overdone.

Sure, a lot of startups will fall – and some of them would have done so without a recession anyway. Times are officially tough, but the truly strong businesses will survive, and some of the Web 2.0 whiz-kid baby-CEOs  will come out of this as battle-hardened Entrepreneurs.

Talk about Executives… some can wreck the business on their own, they don’t need a crisis: see Entellium wrecked by fraud.

Finally some startups think they can keep on re-architecting forever – see NetBooks, ViewPath (the latter just came out with a new product though.)  Good luck to them… wonder if their market runs away…

These are some of the thoughts I’m discussing on CloudAve today – read more here.  Even better, grab the feed here.

Update:  Want to get off the “Sky is falling” treadmill? Need inspiration?  Find it here.

Even better, get really inspired at Defrag.  Use discount code zoli1 to get $300 off.

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Cloud Computing and Open Source are Not Enemies

Richard Stallman at DTU in Denmark 2007/03/31

Image via Wikipedia

Are Open Source and Cloud Computing anachronistic enemies? You’d think so, if you read GNU creator Richard Stallman’s interview in The Guardian:

Cloud computing was simply a trap aimed at forcing more people to buy into locked, proprietary systems that would cost them more and more over time.

"It’s stupidity. It’s worse than stupidity: it’s a marketing hype campaign," 

Sure, there’s a lot of marketing hype as it is typical with any major technological advancement, especially as it reaches the peak of its hype cycle.    But I think Stallman loses sight of who the “enemy” is.

Read more here

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“SaaS as Recession-proofing Software” Theme Picking Up

It looks like I may have started ( actually, just re-started) a trend discussing How Software Can Be Resilient to Recession.

Sramana Mitra @ Forbes talks about ‘SaaS-ing’ Back At The Economy:

Some of the robustness of SaaS companies comes from the fact that the sector caters heavily to small businesses….

Fellow Enterprise Irregular Ismael Ghalimi makes the case that:

Some will gain, but most will lose, and some to be really affected by the downturn are enterprise software vendors selling expensive perpetual licenses for their products…

He than takes the oppurtunity to turn the analysis into a cocky offer to his competitors.smile_wink

Read more here

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How Software Can Be Resilient to Recession

Are we heading into Recession?  The “Big R” talk of early this year quickly subsided, economic growth returned, the markets appeared to vindicate the optimists.  US Presidential Candidate John McCain repeatedly said the economy was fundamentally strong… until just days ago, when he quickly switched to declaring a crisis.  The Wall Street Journal says we’re in the Worst Crisis Since ’30s, With No End Yet in Sight.

I don’t claim to be an expert economist, so whether the Big R is looming is not my call – but if you believe we’re in a strong economy, I have a bridge to sell you.  Let’s just focus this discussion on how Software businesses can survive in a financial crisis, which is undeniably here.

Not all will survive, and it’s probably healthy they won’t.  Tim O’Reilly, Father-of-all-things-Web-2.0, asked the question at the Web 2.0 Expo last week:

Global warming. The U.S. losing its edge in science and technology. A growing income gap. “And what are the best and the brightest working on?” O’Reilly asked, displaying a slide of the popular Facebook application SuperPoke, which invites you to, among other things, “throw sheep” at your friends.

“Do you see a problem here?” he posed, showing another slide of the popular iPhone app “iBeer,” which simulates chugging a pint. “You have to ask yourself, are we working on the right things?”

The poster-child of the Web 2.0 boom may very well become the symbol of what went wrong:

  • useless
  • consumer-only
  • ad-driven

Actually, the problem is not what they do, but how seriously they were taken.  Will Price, a very smart VC said long ago:

It may well be that Slide raising $55m from mutual fund companies at $500m+ pre-money will be the “what were we thinking” moment of the current cycle.

I’m glad they did not go public, at least not a lot of people will get hurt holding the bag.   But enough of what’s wrong, here’s what works:

  • go where the money is, and that’s businesses (“Enterprise” vs. consumer, even if it means small business)
  • deliver value – useful functionality that improves business
  • charge for it – companies actually prefer to pay for reliable, good service.

The last point brings up the price issue.  Credit will dry up. Whether we’ll officially declare Recession or not, the fear of the Big R is enough for corporate budget cuts, the disappearance of any CAPEX spending. Even worse, an entire sector almost disappeared as IT buyers.  Did you know that Lehman Brothers spent over $300M on IT in just the last quarter, right before declaring bankruptcy?   How do you sell in this environment?

The after-bubble nuclear period of “no IT spending at all” found me at a startup in 2001-2003. We did not exactly hit it big, but did not go under, either, and that’s because our model allowed us to get in the door way below the threshold that would have required higher authorization. Not classic SaaS, rather SES (Software Enabled Service), we were essentially data providers and often got into an “enterprise” account at $3k for the first month … eventually ramping up to annual $60-$100K.   Anyone familiar with Enterprise Sales knows the term Economic Buyer:  typically getting involved later at the sales cycle, approving or nuking the deal.  Well, we saw no Economic Buyer: being under the threshold, we sold to the User directly.

Of course my little business is not the only proof: Salesforce.com & WebEx thrived during the last recession. The secret is the business model: pay-as-you-go.  SaaS offers lower risk to enter, no initial cash layout, the subscription fees come out of OPEX vs. CAPEX, and is often approved by the User, not the mysterious Economic Buyer.  The barrier of entry is much lower: once you’re in, it’s up to you to grow.

In fact I suspect the looming downturn will accelerate the structural changes in the software industry: SaaS players will thrive,  traditional on-premise vendors will shrink, many will disappear.

That leaves a final point to discuss: financial solvency.  For startups, it will be increasingly hard to find investors.  For larger businesses the lack of late-stage investment, the credit crunch may be a serious impediment to expansion.   Discover the beauty of bootstrapping – you actually get to do what you believe is right for your business, not what your Board tells you.  Do less, take small steps.  Frugality is key to survival.  Small is beautiful will get a new meaning.

In summary, Software businesses that combine good old business sense: frugality, spending wisely, delivering value to businesses and getting paid for it, with a new business model, SaaS are likely winners in the downturn.  The rest are playing musical chairs. (Oh, and the bridge is still available)

(This post originally appeared on CloudAve.  Keep informed by grabbing our feed here.)

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CloudAve: the First Week

Ah, the end of the fist week!  The new baby, CloudAve is 7 days old!  (..and I’m alive…smile_wink)

We launched with a discussion on Harry Debes’s famous prediction, i.e. the imminent collapse of the SaaS market in two years.  I doubt he realized just how much he re-energized the entire SaaS business, analyst obeservers – he certainly sparked a healthy discussion, even including Software Icon Dave Duffield, who refuted Debes’s argument.  He should know, having been on both sides of the fence. (The podcast is available on CloudAve).

On my personal blog I don’t have to be as politically correct as on CloudAve, so here’s my summary: they tried SaaS, could not crack it, so concluded the market as a whole did not matter – a strategic mistake.. or… well, as they say, a picture says a thousand words.  Ironically, the collapse of the US financial markets may just put things in a new prospective … more on this soon.

Ben compares the advent of Cloud Computing to corporate cars being replaced with allowances, while I present frustrating personal experience that could have gone smoothly using On-Demand tools.

We often talk about Cloud Computing and Software as a Service interchangeably, but are they really the same?  Krish answers in a mini-series discussing the differences, i.e. segmenting out Infrastructure/Hardware as a Service (HaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).   In the second part of his mini-series Krish goes on a myth-busting mission, clearing up several common misunderstandings.  His piece on Governor Palin’s email hijack episode could very well be considered myth-busting, too.

Dan Morrill addresses why Anti-Virus in the Cloud can offer more efficient protection and is also major relief to owners of slower computers, whose resources can be completely bogged down by the frequent Av updates and scans.

Ben, so far the most prolific author reviews Oprius, an online productivity tool for sales professionals, then proves that the second “S” in SaaS is the most important, presenting two service / help desk oriented services: Zendesk and HelpStream.  He discusses NetSuite’s launch in Australia, then starts a discussion on Channels, largely triggered by another NetSuite related move – this may very well become an ongoing thread.

Talk about threads, next week we are launching a new daily feature, CloudNews – the title says it all.smile_wink

If you’ve been reading CloudAve, thank you, if not, why not head over and try … or perhaps just grab our feed.

See you on Cloud Avenue next week.

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Google Gears-powered Offline Mail, Application Marketplace by Zoho

Planned releaseLeak?  it doesn’t matter anymore, InformationWeek has just pre-announced two planned major Zoho upgrades:

Zoho Creator 3 will come with an apps marketplace, something I asked for a while ago. The App Store will allow developers set their own prices and keep 100% of the revenue.  It will also become a code-to-order marketplace: if you don’t find an app you need, spec it out, and receive offers from developers.

Now for the fun part: since the Chrome Comic Book, what better way to introduce a major new offering then by a comic video?

(Update:  Since the news was indeed unintentionally leaked, not released, I took off the embedded video.  The 356 of you who saw it: consider it a preview.  An updated version will be back @ Launch)

The other major announcement is making Zoho’s Web-based Mail service available off-line, based on Google Gears.  This will no doubt give Zoho Mail a competitive edge for a while.

It’s somewhat ironic that Zoho is always first to implement Google Gears (is Zoho doing Google’s testing?)  but if the past is any indication, Google’s own Gmail should follow suit soon.

Both upgrades are expected to go live in the coming weeks.

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Oh, That Bloated Presentation – The Web is Greener

We can argue all we want about  the benefits of SaaS, discuss hypothetical use cases at length, but the best showcases are served up by real life, often unexpectedly.

A startup CEO friend asked me to take a look at his PowerPoint deck before he would send it to a VC.  (Incidentally, I don’t believe presentations should be sent in advance of a meeting:  if your deck has enough content to convey the message standalone, than it’s not a  presentation… but let’s put that aside for now.)   I agreed to help, and he fired off an email with the PPT attachment.

Too bad I could not open it.  I have MS Office 2003 on my Windows computer – that’s the last version I purchased, since moving to the Cloud, and I won’t buy an Office package ever again – and he has Office 2008 on his shiny Macbook Air.  (Standard issue for hot startup CEO’s in San Francisco?). Yes, I know there’s a converter thingie I can download from MS, but apparently I haven’t done it on this particular computer, so my friend quickly saved it for me in the older format.

I reviewed and commented on it, and as an aside noted that the fonts and the text alignment were way off on a page.  He did not see the text problem on the version I sent back.  Then came a second round of conversions and emails.  It became apparent that no matter what we do we always end up seeing different layouts – so much for the MS to MS conversion – so we just focused on content, and I sent back the revised version.  It took a while… hm, no wonder, the PPT deck that started it’s life as a 2MB file first became 5, then 7, finally 9 Megabytes.  Wow!

What an inefficient process!  Emailing multiple bloated copies of the same file, never seeing the identical version, leaving quite some footprint behind, when we could have started with an online presentation, collaboratively work on the one and only copy online, see the same and not clutter several computers with the garbage files.

I will come back to this in a minute, but here’s another benefit my CEO friend missed out on: providing the latest and greatest information.  The VC Partner he was talking to was about to to go on vacation, and she was planning to review the presentation in the next 2 weeks – who knows when.  This startup was at the time in advanced discussion with major prospects, and signing any of those deals would materially change the presentation.  Had my friend sent just a URL to the online presentation, he could have safely update it any time, and be assured that whenever the VC reviews it, she will always have the latest and greatest information.  Does this scenario ( sans the VC) sound familiar?  How many times have you hit “send” only to wish you could retract the email and replace the attachment with the correct version?  

Back to the storage footprint issue. On my count, just between my friend and myself, we generated and stored nine copies of this presentation, the last one being 9MB, up from 2.  It’s probably fair to assume a similar rate of multiplication in the process the original deck was created, between the CEO and his team.  Next he sends it to the VC, who will likely share it with several Associates in the firm, and in case there’s more interest, with other partners.  Of course my friend will send the same presentation to a few other VC firms as well, so it’s not beyond reasonable to think that there are at least a hundred copies floating around, occupying a Gigabyte of storage or more.  Oh, and I did not even consider the footprint of this presentation at ISP’s and all hops it goes through.  Not that I ever bought into IDC’s Storage Paradox, but this is clearly a very wasteful process.

All of that could be replaced with one central copy on the Web, represented by a URL. 

Oh, and the irony of all this: my friend is CEO of a GreenTech startup. smile_wink

(Cross-posted from CloudAve.  Follow our CloudAve Feed for more)

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3-year Old Millionaires

No, not talking about babies here, but two Tech icons who both reached the Million milestone around their third birthday.

TechCrunch, launched 3-year ago as Mike Arrington’s hobby blog had 1 million Feedburner subscribers for the first time last week.  Of course it’s no longer a hobby blog, but a blog network run by a professional CEO, supported by a growing blogger team.  Mike himself has become a Silicon Valley institution, his Atherton home Web 2.0 Central.

Congratulations, Mike!   And Congrat’s to the other 3-year old millioinaire:  Zoho.

When Zoho Writer launched three years ago it was the underdog compared to Writely (which later became Google Docs). But it improved week by week, was soon joined by Zoho Sheet, and one had to be blind not to see the benefits of a complete Suite on the Net.  Today Zoho has a million users, is recognized as a leader along with Google, has made inroads to the Enterprise (400K users at GE?  Not bad…), The Economist calls them the force that will Deflate IT… a lot of achievements in three years.

Once again, congratulations to both… and now the race is on: who will reach the 2 Million mark first? smile_wink