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Koral Acquired by Salesforce.com

Wow, this was fast. I met Koral CEO Mark Suster some time in November, when he gave me a demo of his then pre-beta Content Collaboration system. I instantly liked it, largely for it’s simplicity – hence the title of my review: Koral – Collaborative Content Management without the Hassle of “Management”.

Apparently I was not the only one who liked the productsmile_regular. Koral is no more. Salesforce.com has acquired it, launching its new service … hm, SalesforceContent, or Apex Content, or Salesforce ContentExchange – apparently there is a bit confusion over the name, but we’ll know it tomorrow for sure. The logo is from the (former) Koral site:

Update: Clarification from CEO Mark Suster:

“The overall initiative is called Salesforce Content. That consists of the Apex Content platform where developers will be able to build their own content based applications and Salesforce ContentExchange, which is a Web 2.0 application for managing corporate content that sits on top of this platform.
Basically, we took an integrated product, Koral, and split it out into a platform piece for developers and an application piece ready to sell to customers.

TechCrunch, Read/WriteWeb and ZDNet has all the details. Congratulations, Mark, Tim and the rest of the team!

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Technorati vs. Google Blog Search and the Conversation

Mirror mirror on the wall, which blog search is best of them all? – asks Robert Scoble.  My answer is very simple:

Technorati has by far more features, they continue to be the innovation leader. It is because of these features that I force myself to use Technorati, day by day – but it’s a painful experience (despite availability graphs Dave Sifry likes to quote).

Google Blog Search has one very convincing “feature”: it works. Always. And fast. 

When I say fast, I mean the speed of accessing data: it’s instantaneous, vs. the looooong wait for Technorati.  How fast the two engines index new blog posts is a different matter – but to me it’s secondary.   Scoble’s example clearly shows Technorati as winner:

Technorati for videobloggingweek2007. 147 results.

Google Blog Search for videobloggingweek2007. 76 results.

However, checking those very same links after a while shows:

Technorati for videobloggingweek2007. 183 results.

Google Blog Search for videobloggingweek2007. 209 results.

Google is known to quietly add features without major announcements.  The “biggie” to me is that Google Blog Search now finds comments left on any blog.  Everybody says blogging is a conversation, yet half the conversation has been impossible to find so far. CoComment, co.mments are nice tools, but blog search engines have largely ignored comments until now.  I’d say this is the first feature showing Google “out-innovate” Technorati.

I’m  not sure Technorati cares a lot about head-to-head comparisons.  After all, they no longer want to be the blog search company – they aim to become a media company.

Update (4/3): TechCrunch thinks Technorati’s doing a mating dance.  Since I repeatedly called for a White Knight to acquire Technorati,  I’d be quite happy to see this mating dance work…

 

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How to Import All Your Archive Email Into Gmail

Update (10/24/2007): This post has become unexpectedly popular. After 12K page visits on day one, half a year later it still receives 5-600 visitors every day. However, now that Gmail supports IMAP, it has mostly become obsolete, so I suggest you read my Simplified Guide to Importing All Your Archive Email Into Gmail instead.

This post still has value, mostly in the comments section, where 120 or so readers help out each other on numerous related issues.

The original post:

I finally got sick of all the problems with Outlook, bit the bullet and transferred all my historical email online. Having spent a few days using “native” Gmail (vs. POP to Outlook) I already feel a lot more productive. Ironically I’m writing this on the very day when Yahoo announced unlimited storage – but I’m with Mike on this: message threading, labels and powerful search still make Gmail (the Google Apps flavor) the best choice for me. At least for now – but I keep an eye for the next incarnation of another product – will name it in due course (if you guessed which one, you’re probably right smile_shades).

Migrating to a new email service wouldn’t be complete if you couldn’t move all your old “baggage” with you. Apparently this is a burning problem for many, as a year-old post I wrote on the subject is one of my most popular hits ever. Back then I was still happily (?) POP-ing it down to Outlook, but wanted a fast all-in-one searchable archive, and Gmail was the perfect solution. But none of the solutions were perfect – until now. There are several “gmail-loader” tools on the Net, but some simply don’t work, others change the original sender information to the email account they use for the transfer – pretty bad, IMHO. My simple solution a year ago was using Thunderbird with a redirect extension. You can read the steps to achieve this here. Even this solution wasn’t flawless: gmail listed all historical mail with the date of the transfer – the original date was sill preserved and searchable, you just got the list display messed up. This still appears to be the biggest hurdle users face according to this new discussion on Lifehacker.

The final solution comes from Google themselves: now that they quietly expanded Mail Fetcher to Google Apps accounts, and removed the “non-gmail source” restriction, there is a simple yet perfect two-steps process to get it all done. Gmail Mail Fetcher fixes the date problem, so now in two steps and using two email accounts you can get it all right.

Step 1: Load all your client-based email to a temporary Gmail account either using my Thunderbird procedure, or, for an easier and elegant solution, get hold of an IMAP account. Gmail does not support IMAP, but my old provider, 1and1.com is not a bad choice: 5 email accounts, 2G each with IMAP support $0.99 / month.

In Outlook (or whatever email client) set up an IMAP account according to the instructions from your online provider. Then folder by folder copy all email into the Inbox on the newly created IMAP account. Don’t forget your Sent Mail folder: yes, that goes into the IMAP Inbox, too. Open all your archives and repeat the same process. Don’t worry if it takes a wile: Outlook doesn’t simply copy between local folders, it shoots up all your email to your temporary IMAP server on the web, and you’ll be constrained by your upstream speed (typically lower than downstream). If you have a spare PC, it’s a good idea to use that one.

Step 2: Now that your email is online, make sure POP access is enabled from your temporary account. If this is a gmail account (not IMAP), this is the setting you need:

“Enable POP for all mail (even mail that’s already been downloaded)”

Then in your Gmail target account – the final destination where you want to have all your archive mail – set up Gmail Mail Fetcher to pick up all mail from your temporary account. The dates will magically be fixed!

Here are Google’s instructions on setting up Mail Fetcher. Do NOT check the button for “Leave a copy of retrieved messages on the server” – you do want Mail Fetcher to “eat” them all from the temporary account, in fact that will be one of your indicators that the transfer is finished. Be prepared for a slow process – Gmail will poll your temporary account at 60-90 minute intervals, fetching 200 emails at a time. At Settings > Accounts you can follow the progress, but ignore the “nnn mails remaining” indicator, as it’s totally wrong. When all done, don’t be alarmed that the number of fetched emails is less than what you started with: your email client (and the IMAP server) counted individual emails, while Gmail will group them into thread, and reports the thread count, which could be significantly lower.

Last, but not least a word on labels / categories: if you nicely organized your Outlook archive in folders, Gmail has no way to preserve that structure. The trick here is to do Steps 1 and 2 in iterations, completely transferring one folder at a time. Then you can set a label for all your fetched email to match the original Outlook folder, and keep on changing it folder by folder.

Finally there is the issue of backup: after all we heard of disappearing Gmail… If you trust Gmail, just worried about what may happen to your individual account, there is always the option of setting up a shadow-gmail account which will fetch everything from your primary one. If you want a local archive, “just in case”, either run Outlook to periodically POP your mail down, or I believe Thunderbird has a plugin that allows it to be minimized to the system tray permanently and check the POP server in the background.

Update (3/28): One potential problem I forgot to mention is that all the fetched email becomes “unread”. Hard to believe, but Gmail does not have a “set all read” feature, and while there are some scripts, I’ve read stories of user accounts being suspended for 24 hours for scripting activity. If anyone has an idea how to changed all mail to “read” please comment below, I’ll bring it up here. Thanks.

Update to the update: The solution comes from Jason Brown, and it’s a surprise: Gmail has added a trick, I have no idea when. In Inbox (or wherever the messages are) choose “Select: All” from the list just above the message list. That will select all of the messages that are visible in the list – but here’s the surprise: At the top and bottom of the list where so it used to only say “All 100 conversations on this page are selected”, there is an additional clickable message: “Select all xxxx conversations in Inbox”, which will in fact select *all* the messages in the Inbox. Then choose “Mark as read” from the “More actions…” drop-down list. Job done! You can do this on Inbox, labels, or if you select All Mail, then on the entire account in a single step. Thanks, Jason!

Somewhat related: The Yahoo Mail announcement (unlimited storage) is picking up steam on Techmeme: Google Blogoscoped, PC World: Techlog,Techdirt, Google Operating System, Monkey Bites, CyberNet Technology News, michael parekh on IT, PaulStamatiou.com, Web Strategy, Download Squad, WebProNews, franticindustries, The Webpreneur, Search Engine Land, Liquidmatrix Security Digest, Conversion Rater, larry borsato, Gizmodo, CrunchGear, CenterNetworks and parislemon

Update (4/7): It’s somewhat obvious, but here’s a tip for backing up your archive online: create another (a third, fourth ..etc) Gmail account, configure Mail Fetcher there with your main account as the source, and voila! – you have a second, third..etc backup copy of all your email. I felt the need to spell this out upon reading Using Google Groups To Backup Gmail by The Google Tutor. It’s an interesting concept and nicely written up, but I think it’s built on fundamentally flawed logic:

  • If you’re worried about losing content in your particular gmail account, why not get a second /third backup as I described above? You have the full gmail functionality, which you don’t get with Groups.. What’s the chance of losing all the accounts at the same time? Besides, this method will backup your “Sent” mail, too, which forwarding to Groups can’t help with.
  • On the other hand, if you’re worried about Google in general, then why trust yet-another Google service? Groops is no safer than Gmail in that case.
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Do We Need Another Web Meeting App?

Does the World need yet another “webex-killer“?  The answer is probably no. Other then Webex, whose name became a synonym to web-conferencing, there is  GoToMeeting, VyewTeamslide, DimDim  1videoconference , Vyew, Live Meeting, Thinkature and probably quite a few more I forgot about.

So why on Earth has Zoho announced Zoho Meeting, entering such a crowded market?  One answer is that it’s a “software-making machine”, turning out new product regularly, so why not … but I think there’s more.

Zoho Meeting has a few unique features, and as usual, TechCrunch provides a good review, so I won’t even attempt to “compete” with them.

smile_wink  I’d rather lament on what this really means.

After a year of pumping out standalone products ( I think the count is at 15 for now) this year Zoho will start focusing on tying them together.  This means integrating them, as well as some external products, create workflows and use some “glue” products in the process.  Mail, Wiki are such glue products (both are going through enhancements), and to some extent so is Meeting, as well as Chat.  They will enhance collaboration in context, while you work on your document, spreadsheet, presentation..etc.  The video below shows how Meeting is embedded in Zoho Show:

 

If you watched the video you may have noticed a spreadsheet in the background, while Raju was talking about embedding Meeting in Chat, which in turn will become part of all other applications. While the integration of Chat into Zoho Writer was somewhat of a non-event, I can give you a sneak preview of how it will work in Zoho Sheet, where the consequences are far more significant.

 

What this means is that Zoho Sheet, which recently added the capability to plot 21 different types of charts now supports real-time collaboration with instant updates on the individual cell level – this has been Editgrid’s competitive advantage so far.

This is just the beginning – keep an eye for Meeting, Chat and other “glue” products making our online life easier.

Last, but not least, several of the companies mentioned here will present at the Under the Radar Conference tomorrow, so if you have a free Friday, you may want to register here – today is the last chance to get $100 off.

(Disclosure: I am an Advisor to Zoho) 

 

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Gmail Mail Fetcher Quietly Expands

Without much fanfare Gmail’s Mail Fetcher service now appears to be available on Google Apps for Domain accounts.  Google also lifted the restriction of not allowing to fetch mail from other gmail accounts (although Help does not indicate it yet). 

This is pretty significant: if you’re like me, you may have opened several gmail accounts, and as the gmail service matured, you may have realized that with all the labels, search, etc. you really are better off consolidating all those into one (OK, twosmile_tongue) accounts.   Now it’s possible; in fact while I’m typing this, Mail Fetcher is happily consolidating my Gmail accounts.  Of course the beauty of the process that for the first time my PC isn’t brought to a death-crawl while doing such housekeeping chores: it’s all happening in the cloud!  

And a bonus: if you  – like me – had already created a gmail archive of all your past email using the Thunderbird redirect trick, you probably noticed that gmail displayed the forward date, not the original send date.  Mail fetcher now fixes all that – random checking now shows emails from 1997 in my archive.

Happy Fetching!

Update: Fetching is a slow process… at this rate it will be days or weeks. Apparently the more it fetches, the more remains (and I know the real number is in the thousands):

  • Mon, Mar 19, 2007 at 5:27 PM  200 mails fetched.  267 mails remaining.
  • Mon, Mar 19, 2007 at 4:27 PM  200 mails fetched.  235 mails remaining.
  • Mon, Mar 19, 2007 at 3:26 PM 200 mails fetched.  225 mails remaining.
  • Mon, Mar 19, 2007 at 1:53 PM 200 mails fetched.  155 mails remaining.
  • Mon, Mar 19, 2007 at 12:29 PM 200 mails fetched.  123 mails remaining.

 

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The Blog Poll Platform You Should Avoid

(Updated)

Polls are an easy, simple way of getting immediate customer/reader feedback, and also letting the voters know what their community thinks.

There are a number of good products to chose from, like dPolls often seen on TechCrunch, the platform GigaOM is using (whatever it is), Blogflux and Majikwidget seen at Guy Kawasaki’s, PollDaddy used by the ReadWriteWeb …etc. I tend to use Zoho Polls, which, other than its native display also allows me to easily chart out the results using Zoho Sheet. All these apps have a clean interface, are easy to use and immediately display vote results right where you voted (in the blog).

The one you should avoid is Blogpoll. My friends at Atlassian put out a poll, and after voting, and a ridiculously looong wait, this is what I saw:

WTF… where’s my poll? Ahh, perhaps that blue bar that says “your title”? Yes. If you scroll down, you can actually see your poll results in a tiny box, surrounded by a jungle of advertising.

Now, I understand the economics of a free service, but guess what: when you overdo advertising so badly that customers have too look for what they came for … chances are, they won’t be repeat customers. And that’s the end of your service.

(P.S. Jon, I hope you’ll still invite me to the User Conference…)

Update (3/15): Jon is now running a poll on what’s the best poll software… cast your vote over at Atlassian.

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Why Isn’t There a Pay-As-You-Go Internet Fax Service?

The title pretty much says it all, and frankly, how is this possible in 2007 is beyond me.  

I’ve had a trusted old eFax service for perhaps a decade, never gave it a lot of thought.  However, now that Fred Wilson is asking for advice, I thought I’d do a quick research.  Voila!  Here’s a comparison matrix of 10 Internet fax services by Top Ten Reviews:

What’s wrong here?  There’s not a single offer tailored for individual users.  I’m sure a busy VC like Fred has enough fax traffic to justify the $10 or so that most of these services charge: there are term sheets, legal documents..etc. (Although I certainly hope EchoSign would obliterate the fax machine soon.) 

As a consumer, the grand total of faxes I receive in a year is perhaps 1-2, and I don’t send more than 5 per year.   $10 is not a huge amount, but why would I pay a monthly subscription optimized for 1-200 pages monthly traffic? 

The free version of eFax (btw, how could the granddaddy of Internet fax services escape the comparison?) allows free inbound services, but no sending at all.   I don’t expect free sending, but why can’t I pay per use, only for the pages I send?  Sure, I would not bring a huge business volume, but there are tens of millions just like me: occasional users, sending a few faxes a year. Charge me triple price, but don’t force me into a subscription deal!  Then I could kiss goodbye to the modem and phone cable.

phone

Update (313):  There is an interesting comment-exchange re. the economnics below.  And some good news: EchoSign will soon have doc-to-fax functionality.  Of course what I meant above by EchoSign obliterating fax machines was wider acceptance of electronically signed documents and eliminating the need for faxed copies at all.

 

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Zooomr Zoomed Out – Will Be Back as Mark III.

My favorite photo-site, Zooomr is down – but this time I don’t mind, as it will be back with a major upgrade – Mark III (whatever that is). Wunderkind-Founder Kristopher promises over 250 new features, and Unlimited storage and archival for all users — no limits on photo size, either!  (Oops, I’m no longer privileged as a blogger…)

Watch Kristopher’s video here – oh, boy, someone needs a lot more sleep!smile_yawn

 

 P.S. Wow, they finally listened to me smile_wink  and acquired Zoomr.com, which had been a typosquatting site for long.

 

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Those Pennies Add Up

Any time Google makes an announcement, naysayers rush to say it’s the end of the smaller Office 2.0 players. I disagree: it’s not going to be a winner-takes-all market. There will be room for better, differentiated products, better customer service, possible white-label partnerships… Ahh, and talk about partnership: you can’t partner with Google – you can become a customer on their terms.

That said, not all startups survive: we’ve seen Kiko fold, and the iRows team joined Google when they ran out of cash. So it definitely does not hurt to have some longevity if you’re in this “game” for the long run.

Today a service I’ve been beta-testing and like a lot came out of beta: that means it’s fully available, and God Forbid smile_embaressed also charges a fee.

Site24x7 does what the name suggests: monitors your site’s availability, response times, and it also allows monitoring individual web transactions. You can predefine whether you’d like email or SMS alerts in case of outages. Below is a sample weekly (daily, if you prefer) report.

 

Actually, I lied above: the service does have a basic free level. But if you’d like monitoring frequency to be less than 60 minutes, you’ll find the Pro account is well worth it: fees start at 50 cents. Since this is not a user-based service, that means $.50, $1, $2 per site per month. I think it’s a no-brainer.

Why am I talking about it? Site24x7 is provided by a company named Adventnet. Their website is boring. But their product list is over a hundred items long. “Boring”, reliable, solid cash-cows. smile_wink Adventnet is not a startup by any means: they have been in business for ten years, organically growing to 600+ employees and millions of dollars in revenue (without outside investment).

They are the company behind Zoho. Now you know where Zoho’s longevity comes from. Those pennies add up.

(Disclaimer: I’m an Advisor to Zoho)

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Radar Relay – What’s Happening in Office 2.0

I might as well have titled this post Radar Delay – first it was due last Friday, as part of series of reviews leading up to the Under the Radar: Office 2.0 event, but then fellow Enterprise Irregular Rod Boothby posted an “extra” article the same day, so I decided to wait till Tuesday. Yes that was yesterday, the day when Comcast, my ISP ironically responded to my push for On-Demand with a service outage.

smile_sad

But first things first: Web-based products received a surprise promotion from an unexpected source: Microsoft. As Phil Wainewright says on ZDNet:

“It’s astonishing that in the midst of a serious challenge from a new generation of Web-native office suites, Microsoft should give its rivals a helping hand by handicapping its own product so badly that it performs worse than an online product on a slow dial-up line.”

He is referring to the Outlook 2007 meltdown several users experienced:

You’d think I had just sprayed the inside of my poor mega-laptop with saltwater to induce non-stop fritzing. I’ve learned to meditate while Outlook ruminates over ten incoming POP messages of 69K. Perhaps it takes a few seconds over each incoming message or RSS feed to contribute to solving a Grand Challenge. Or it and Desktop Search have to play 333 iterations of rock-paper-scissors everytime a change has to be written

You can hardly accuse the above user with anti-Microsoft bias, since he is none other than Mini-Microsoft, who is obsessed with fixing Microsoft, the company. The Guardian, Dennis Howlett, Jason Busch, Tim Anderson, Chris Pirillo, Dan Farber, Phil Wainewright had similar experiences. Phil asks:

“But is it an even better fix to abandon Outlook and Exchange altogether and switch to an on-demand alternative?

My answer is a loud YES, and I’m making my point in Desktop Software: A Failed Model. Of course glitches occur in the On-Demand world, too, as we just witnessed Google Apps collapse soon after the announcement. We’re not quite there yet, but I share Rod Boothby’s view that we have passed a tipping point: while 2 years ago the ideal mix would have been desktop computing with additional online access, now I feel as a user I am better off mostly working online, with occasional offline access.

A somewhat doubtful friend, who happens to be the CEO of a cool company making web-based products sent this question:

“Do you really think people will use Word processors (in any significant number) through their web browser? “

Yes, I really do think, but why believe me? Listen to a US Government Agency instead: FAA May Ditch Microsoft’s Windows Vista And Office For Google And Linux Combo.

Some of the Under the Radar “Graduate Circle” sponsors posted significant news recently:

Talk about user base, Nielsen/NetRatings issued a press release claiming that Google Docs and Spreadsheets dominate web-based productivity tools since October, with a market share of 92 percent of unique visitors. Ismael Ghalimi did some research and proved them wrong concluding that Google’s market share may be closer to 50%. His take:

It is actually quite amazing that companies like ThinkFree and Zoho, with their ridiculously small marketing budgets, can play in the same league as mighty Google.”

Ismael is the creator of last years successful Office 2.0 Conference, and he is already preparing for Office 2.0 2007. But that’s in September – first we’ll have an exciting full-day conference:

Under the Radar: Why Office 2.0 Matters on March 23rd, in Mountain View, CA. Here’s the updated agenda and a list of presenting companies:

Approver | Blogtronix | Brainkeeper | Cogenz | ConceptShare | ConnectBeam | Diigo | EditGrid | Firestoker | InvisibleCRM | Koral | Longjump | Mashery | My Payment Network | Proto Software | Scrybe | Sitekreator | Slideaware | Smartsheet | Spresent | Stikkit | System One | Terapad | Teqlo | TimeSearch Inc. (Calgoo) | Tungle | Vyew | WorkLight | Wrike | Wufoo | Xcellery

The Conference is put up by DealMaker Media, which was until recently known as IBDNetwork. (Too bad I missed their Launch Party.)

Hope to see you there!

Update (3/09): Passing the baton to Stowe Boyd, here’s his Relay post.