post

Firefox 3: Lost a Few Extensions, Found Others… No Smooth Sailing Though

Several of my favorite Firefox extensions did not make it to 3.0 for compatibility reasons, but I found functional equivalents for almost all.  Amongst the (temporary)  losses is  Zoho QuickRead, being replaced by OpenITOnline (The Zoho Team tells me QuickRead will be FF3 compatible in a few days The FF3 compatible Zoho QuickRead update is now available).

OpenITOnline is a handy extension that allows you to read documents online without the need to first download, then open them in the relevant Office applications.  The file formats currently handled are:

  • Documents (*.doc, *.rtf, *.odt, *.sxw)
  • Spreadsheets (*.xls, *.csv, *.ods, *.sxc)
  • Presentations (*.ppt, *.pps, *.odp, *.sxi)
  • Images (*.jpg, *.gif,*.png)

There’s an easy guided setup, where I changed the default Zoho Viewer to the relevant “active” services, i.e. Zoho Writer, Sheet and Show.  OpenITOnline also supports Google Docs and ThinkFree.

My old-style del.icio.us extension was replaced by the functionally richer new one.  The PayPal Plugin became a casualty, just days after I had discovered it.

The upgrade itself was anything but smooth sailing, and I’m not referring to the initial download fiasco.  The new Firefox appeared to work fine on the Vista PC, but exhibited strange behavior on two XP machines.

It simply did not “remember” the settings for two key extensions: every single time I started Firefox I got flooded by pop-up windows to configure Gmail Manager (one window for each account) and had to go through the hoops of setting up Foxmarks. For a while I thought the extensions were to blame, or perhaps a strange interaction with some of the new extensions – once you’re on the wrong track, you can spend hours uninstalling/ reinstalling them in various sequences.  But then I noticed some of my default settings were gone, homepage reset, cookie handling and history tracking all changed.  Weirdest of all was the fact that the “OK” button did not work on any configuration/setup screen.

So now I knew something was wrong with Firefox itself – to cut a long story short, I could fix one of the laptops by some magic sequence of uninstalling/reinstalling everything a few times, but the other one was hopeless.  I had to resort to brute force: uninstall Firefox, wipe out all related directories (those ugly documents etc.. \user\ local data\whatever paths), then System Restore to the day before the Firefox upgrade, then install everything again, followed buy repeated Windows and McAfee updates that the system forgot due to the Restore.  It was ugly.

Now Firefox 3 (almost) works, except that the “Use my choice for all cookies from this site” button does not seem to do anything. (Update: It’s damn frustrating having to hit the same button a zillion times!)

I lost about half a day, and more importantly at a time I really couldn’t afford it, had more urgent things to do.  Not the first time, and I’m afraid not the last one either.  But this time I’ve decided to do something about it: I’m presenting a virtual invoice to Mozilla, for the productive time lost.

Of course this invoice won’t ever be paid.. but I already feel better. Every time a software company hijacks my productive time, I will create a Virtual Invoice.  (I already have another one in the queue, for Microsoftcoming soon).

post

Zoho Show: Another Step Towards Better Group Collaboration

I don’t normally write about incremental product updates, even if they come from one of my Clients – like in this case Zoho.  But today’s Zoho Show update touches a pet peeve of mine, group collaboration, specifically the lack of portable group definitions available for many online services.

For example the Enterprise Irregulars group has intense discussion threads using Google Groups, which I often praised for stepping out of being just a group email mechanism, becoming a mini community/collaborative platform.  But it’s a closed system, the definition of a “group”, i.e. it’s members does not exist outside the Groups application, we can’t just simply share a Google Doc,  Spreadsheet, or Calendar with the predefined EI group. Note: I am not complaining about Google specifically ,  most services are like this, basically allowing three levels of collaboration/sharing:

  • none (private)
  • shared with a list of users
  • public

Zoho started to address better Group management about half a year ago, in February, enabling Writer, Sheet and Mail to recognize a Group created in their My Account area.  Today Zoho Show joins the list: you can share your presentations with contacts pulled from Zoho Mail, save them to groups, or use groups defined elsewhere (Mail, Accounts) in Zoho.  Eventually there will be multiple privacy / sharing levels within the Zoho Universe:

  • private
  • shared with individual email id’s
  • shared with Groups (defined once, recognized in all applications)
  • shared by Domain (i.e. share info within your business)

Other than group collaboration, today’s update brings export capability to PowerPoint and other formats, expanded language support, easy embedding of Picasa images (Flickr support has been available for a while) and more.  For a full list of the enhancements see the Zoho Blog.

Zemanta Pixie
post

Download Day Progress: 40% of My Readers Are Using Firefox 3.0

After a really bad start the downloads are at full force.  Here on my blog, Firefox 3.0 already has 25% 40% share and growing by the minute. It’s actually higher, since these are daily stats, the early hours skew skew the stats towards other browsers.  Total Firefox share (all releases) is 60%.

Browser Market Share June 17 - http://sheet.zoho.com

(Chart by Zoho Sheet)

Zemanta Pixie
post

DocSyncer Dead. Too Bad.

Cliff Shaw is a serial SaaS entrepreneur who keeps on coming up with really useful services that just don’t make it as a business.

ProtectMyPhotos was my favorite photo backup and synchronization service. Unlike Flickr, Photobucket, Zooomr and just about all the photo site focusing on sharing your photos, this one did not require manual uploads. In fact the best feature was that after initial setup, you could completely forgot about it. Just like Mozy, the general-purpose online backup service, ProtectMyPhotos worked away in the background, non-intrusively, throttling back at times of heavier computer use. With added bells & whistles (online view & edit, sync between online and several offline versions..etc) it was a perfect service – for free, that is. Apparently it failed to attract enough paying customers, so eventually it shut down.

It did not completely die though: Cliff Shaw’s next startup, DocSyncer clearly showed signs of it’s “parent”: the UI was quite similar to ProtectMyPhotos, and they leveraged a lot from the core synchronization engine of the previous product. It looked like a perfectly executed turnaround: the existing technology found new purpose. DocSyncer filled a void left by the web-office providers: it synchronized desktop documents with Google Apps. I was quite certain they would have a short life-span, but this time with a happy ending, Google taking them out. Since the acquisition did not materialize, I can only assume either they could not come to terms or Google is already working on their own solution.

DocSyncer is about to shut down. Quote from the website:

We’ve figured out in a very short amount of time that DocSyncer is a cool tool – but not a business.

I really hate to see it go. No transition to web-based applications is complete unless we can bring our old baggage, i.e. transfer existing desktop documents to the online service. I see evidence of interest day by day, in the 100K or so hits my two “import your history to gmail” guides received. DocSyncer did better then import, it offered true synchronization, but I’d be quite satisfied just to see one-way batch import tools to Google Docs and Zoho, the two leading service providers.

The DocSyncer site says:

Until we meet again, good luck and thank you for the support!

“Meet again”: Cliff does not talk about his next gig yet, but his LinkedIn profile lists him as CEO of Picstreem. His profile also reveals four startup gigs in the past, two of which getting sold. He is a comeback guy, I am looking forward to seeing Picstreem.

In the meantime let’s hope that Google and Zoho will soon offer mass migration, perhaps synchronization.

Update (6/17/08): Wow, it’s amazing how many blogs picked up the story, all without a single bit of accreditation.  Thanks, gals and guys! smile_angry

Zemanta Pixie
post

Windows Live FolderShare No Longer Strictly P2P?

Foldershare is a life-saver: a peer-to-peer file synchronization product that does its magic in discreetly in the background, with the user barely noticing it even exists. While it needs to log in to the MS servers, it does NOT sync / upload actual data, all synchronization is strictly P2P. In fact one of the setup options is to define whether you allow remote P2P sync to occur through the Net, or strictly on your LAN, behind the firewall.

I’ve been using it for years now, as part of my data sync and backup strategy: I let FolderShare synchronize data between two laptops and a desktop, then I use the desktop as the “master” which will back up data online to Mozy, the other life-saver.

Of course using two products for somewhat similar purposes is redundant, and I have previously speculated that Microsoft should tie Foldershare and Skydrive (Live Mesh, Live Drive – pick your favorite buzzword) offering both PC sync and Web backup. I wonder if it’s about to happen.

I noticed this weekend that my computers could sync without them being online at the same time – which is (used to be? ) a primary requirement for FolderShare to work. Now I could repeatedly test turning off all but one computer, update files on the one with FolderShare running, then shut down FolderShare, start another machine, and voila! – my changes got synchronized. How was that possible when it had nowhere to get the information from, other than the Microsoft servers? (unless the closed program left behind a process running, other than Foldershare.exe)

If this means FolderShare is no longer strictly a P2P product, I actually welcome that change – except for the fact that it happened unannounced. Leaving users in the belief they are only sync-ing data between their own computers when in fact it’ stored on Microsoft’s servers would be a serious violation of their privacy.

Interesting coincidence (is it?): FolderShare will have a planned outage of 48-72 hours this week. 72 hours (3 days!) is a lot of time, it should be enough for major changes. In fact more than enough – such outage would be unacceptable from any service provider – except apparently from Microsoftsmile_sad. (Yes, I know, we get what we pay for, and this is a free service – it’s still a ridiculous outage.)

Update: Further testing reveals that the actual data files are not transferred between offline computers, only the *.p2p placeholder files. Sigh of relief: your data files are not stored on Microsoft’s servers. BUT …. BUT: the index is indeed stored centrally. This did not appear to be the case with the original FolderShare by ByteTaxi, prior to the MS acquisition. I don’t know when it changed, and I don’t recall being warned about it. The former FolderShare user agreement page disappeared and I haven’t found any updated information on FolderShare’s site.

Update (6/24):

Ouch!  C’mon guys, this is so simple, even I could fix it.

Zemanta Pixie
post

Microsoft Legal Wants Me to Take Down THEIR OWN CONTENT

I received a surprising voicemail from Microsoft Legal – they demand that I take down the content at www.theultimatebug.com since it points to a promotion that’s no longer running. Click below to hear the voicemail, courtesy of GrandCentral:

There’s only one problem (actually more): this is not my content, it was set up and is controlled by Microsoft, or an entity that created the promo for Microsoft. The promotion it refers to, The Ultimate Steal was actually quite generous, giving MS Office away to students for $60. My post on the subject was partly promotional, partly poking fun at MightySoft since they could not even get the promo site up working properly:

The countdown reached zero, and started again. And again… several times, even after the advertised opening of the promotion, users were not able to get in, they were just staring at the recycled counter. A commenter @ CrunchGear called it The Ultimate Publicity Scam. I thought it was just a bug, so I created www.theultimatebug.com and pointed to to the MS promo site.

Now they want me to take it down. I can’t, since it’s not my site. The Ultimate Bug domain points to 209.162.191.152, which appears to belong to Peek Consulting LLC, in Louisville, KY. Perhaps MS or Digital River worked with them to create the promotion … I have no clue. Ultimatesteal.com is owned by Microsoft, and while they rerouted the main page to an end-of-life notice, the original content, the one Microsoft Legal wants me to take down is still available here: http://www.theultimatesteal.com/store/msshus/ContentTheme/pbPage.microsoft_office_ultimate

Dear Microsoft, feel free to take your content down any time. And perhaps next time use a smarter agency.

Of course this makes me wonder: what if I really had duplicated the content on my site? Could MS legally force me to remove it, even though it clearly identifies the end-date as May 16 2208? I know some attorneys who read this blog, perhaps you’ll be kind enough to jump in with your comments. Thanks in advance.

Update (6/13) : Someone at Microsoft is reading this blog, after all.  209.162.191.152 which theultimatebug.com was pointing to now shows ‘under construction’.  The “bug” lost its meaning after MS fixed the error anyway, and now the promotion itself is over… I need to figure out what to do with this cool domain.  In the meantime I am redirecting it to the original post that started it all.

Zemanta Pixie
post

Microsoft’s Aborted Baby: the First Web-Office (Almost)

The transition of power from Founder to Successor is never smooth. If there’s one company that planned it carefully and has been on the path of smooth execution, that’s Microsoft. Life-long friendship, 8-year-long transition – yet things got bumpy at times, especially in the early days. The Wall Street Journal runs a story with rare insight into some of the difficult times:

Things became so bitter that, on one occasion, Mr. Gates stormed out of a meeting in a huff after a shouting match in which Mr. Ballmer jumped to the defense of several colleagues…

The conflict between the two men paralyzed business-strategy decisions that the company still wrestles with today.

The two men clashed as Mr. Ballmer tried to assert himself in his new job. As the firm’s iconic leader, Mr. Gates still held sway that wasn’t tied to a title: In meetings Mr. Gates would interject with sarcasm, undermining Mr. Ballmer in front of other executives, Mr. Gates and other Microsoft executives say.

Two worked out their differences in 2001, when Founder Bill Gates realized he himself needed to change: having formally relinquished the CEO title to Steve Ballmer, he had to let him lead without constantly being challenged, overshadowed.

But let’s turn back to our angle here, how Microsoft could have been a very early SaaS pioneer:

In one case, two vice presidents clashed over the future of NetDocs, a promising effort to offer software programs such as word processing over the Internet. The issue: Because NetDocs risked cannibalizing sales of Microsoft’s cash-cow Office programs, some executives wanted NetDocs killed.

Messrs. Gates and Ballmer were unable to settle on a plan. First, NetDocs ballooned to a 400-person staff, then it got folded into the Office group in early 2001, where it died.

Fascinating. Eight years later web-based products still threaten to cannibalize Microsoft’s cash-cow, but they can no longer be ignored – largely because of Google and Zoho which now offer viable alternatives to users formerly “stuck” with Microsoft’s products. A costly debate, indeed.

Zemanta Pixie
post

Windows Search 4: Does it Finally Work?

I often stated my preference for Copernic Desktop Search, fought Microsoft’s sneaky plan to install Windows Search on XP systems without the owners consent, yet I find myself using Windows Search by default. Only on my Vista PC though, where it’s easier to keep the default than switch to third-party products. On the XP machines I’m still running Copernic.

And now it’s time to admit my title is misleading: Windows Search actually works – at least half-way. It can add files to the index. It just doesn’t remove them. Not when they are deleted, not when they are moved.

I’m not kidding, try it yourself: move a file to another directory or delete it, then see the multiple, redundant pointers to it in Windows Search. No way to tell which entries are dead until you click them.

Today Microsoft released Windows Search 4; let’s hope they learned the basics of updating an index. (Oh, yes, I know I can force a total rebuild of the index, but this should happen automatically, in the background). I’m not going to find out for a while: I learned the hard way not to touch Vista components and wait till it becomes part of Windows Update.

Zemanta Pixie
post

Microsoft’s Echoes Does NOT Eliminate Phone Numbers

Grand title for a grand plan: Mary Jo Foley reports about Microsoft’s grand plan to eliminate phone numbers .

The problem is, it really does not eliminate phone numbers, just makes them more convenient for use. It’s not Mary Jo’s fault, she just quotes Bill Gates:

“Right now the mobile phone, the desktop phone, the e-mail that you have on the PC, or instant messaging, these are all very different things, and the issues about how much of your information or your schedule, your current activity you share with people who communicate with you is not well designed…. By bringing together all of these kinds of communication, we can greatly simplify them. We can get rid of phone numbers, have it so when you say you want to contact someone, based on who you are and where that person is, they can decide whether to take the call or take a message about that, and so a great efficiency improvement that can be made there.”

Microsoft’s new Echoes service platform will indeed assign a mobile number to Windows Live contacts, and synchronize everything with everythingsmile_wink allowing communication via voice call, email, SMS.. you name it.

Nice. But let’s think for a minute.

When I grew up we had rotary phones, I probably knew a few dozen phone numbers by heart, since every time I called a friend I had to manually dial it. For the rest, there was the big thick phone book.

Along came the first push-button phones and we could program a few numbers into speed-dial. The issue was no longer knowing all he phone numbers, but remembering which button was which.

Don’t worry, I am not about to walk through all the technology improvements in such detail, as most of my readers remember the rest. Phones with more memory, LCD screens, directories, cell-phones, PDA’s, PC-based programs..etc all have one thing in common: they still use phone numbers, we just don’t have to remember them. Heck, I don’t know all my own phone numbers (but GrandCentral doessmile_regular)

These devices did not eliminate phone numbers; they just made it more convenient to use them. Just like Microsoft’s Echoes (supposedly) will.

All that said, convenience is important, so Echoes is a great plan if and when it works and gets universal acceptance. Of course the flip-side is it’s reliance on Windows Live. Anyone smells lock-in? Let’s not forget for many people Windows Live log-in is their former Microsoft Passport login. The infamous Passport that went down so often depriving users access to basic services, including their own finances. The Passport that Microsoft handles a bit too casually. Here’s a little anecdote just to make the point:

A few months ago I wanted to try Microsoft’s Health Vault ( a system so over-complicated that I can almost guarantee patients won’t be able to use it) and it required my Live (formerly Passport) login. Then it told me my password was not secure enough and forced me to change it. I thought I was changing my vault access only, there was no warning whatsoever that this would change my login to all other systems requiring Live login. I only found out when I could not log in to Microsoft Money, where I manage all my finances.

Conclusion: Echoes sounds like a good, useful plan, just beware what it means to be locked in to a Microsoft platform.

Zemanta Pixie
post

SaaS and the Shifting Software Business Model

Barely two years ago we debated whether little-known Zoho was worth paying attention to. The majority view was that their Office applications were weak contenders that would never challenge the Microsoft suite’s position. I think I was in the minority stating that I really did not need more than 10-20% of Word or Excel’s functionality, but online-anywhere access and collaboration made the switch worthwhile.

Today Robert Scoble reports he is seeing online applications wherever he turns:

Today I’d say the skill set is shifting once again. This time to something like Zoho Writer or Google’s Docs. Because if you visit Fast Company’s offices in New York, for instance, they want to work with you on your copy in live time. Fast Fast Fast is the word of the day. It’s in our title, after all. Now some people still use Word, but last time I was there one of the editors told me he was moving everything over to Google’s Docs because it let him work with his authors much more effectively.

These are no longer yesterday’s wannabe applications. Zoho Sheet recently added Macro and Pivot Table support , going way beyond the average user’s needs (and certainly exceeding my spreadsheet skills, which are stuck somewhere at the Lotus 1-2-3 level). Zoho Writer today added an equation editor and LaTex support. Heck, I don’t even know latex from silicone, what is it doing in my editor? smile_wink
As I found out it’s important for Zoho’s academic and student users, once again, going way beyond an average user’s needs. (the other update today is mass import from Google Docs: nice, special delivery for Dennis, but I still would like to see a list of all my online docs, be it Zoho or Google, open them, edit them, and save to whichever format (and storage) I want to.)

Online applications have arrived, they’ve become feature-rich, powerful, and are the way software will be consumed in the future. They also change the business landscape.

Software margins choked by the cloud? – asks Matt Assay at CNet, pointing out a shift in Microsoft’s tone about cloud computing, recognizing that in the future they will host apps for a majority of their customers, and that their margins will seriously decline:

There’s not a chance in Hades that Microsoft will be able to charge more for its cloud-based offerings–not when its competitors are using the cloud to pummel its desktop and server-based offerings. This is something that Microsoft (and everyone else) is simply going to have to get used to. The go-go days of outrageous software margins are over. Done.

Matt cites Nick Carr who in turn recently discussed

…the different economics of providing software as a Web service and the aggressive pricing strategies of cloud pioneers like Google, Zoho, and Amazon.

This is fellow Enterprise Irregular Larry Dignan’s key take-away from the Bill & Steve show, too:

Microsoft CEO Steve Ballmer acknowledged the fact that a lot of computing is happening in the browser and not in applications. He also said that the future of software will have “a much more balanced computational model” and that Microsoft will have to compromise.

Of course it isn’t just Office. The obvious business application is CRM, where Salesforce.com pioneered the concept and delivered the first On-demand product. But now a funny thing is happening: the pioneer is increasingly being replaced by more inexpensive competitors, including my Client, Zoho. Yes, SaaS disrupts the traditional software market, but there’s another equally important trend happening: the commoditization of software.

Commoditization is beneficial to customers, but a death-spiral to (most) vendors. Except for the few that drive commoditization. Zoho makes no secret of doing exactly that.

Zemanta Pixie